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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joyce Wilson

June 8, 2026

5  out of  5
rating by Joyce Wilson
"My family and I have been State Farm insured’s for more than 28 years. Our association with the Steven’s Agency has been professional and the staff for all of these years has been professional, courteous, and helpful."
We responded:
"Thank you for the amazing review, Joyce! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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josh casas

May 29, 2026

5  out of  5
rating by josh casas
"Mr. Stevens and staff are very helpful. I've been s costumer for 10 year and I always get excellent service. They helped me and answer all my questions. The state farm app is easy to use with my claim. Thank you Claudia, Maggie, Tracy and Mary."
We responded:
"Josh, we appreciate your business. Thanks!"
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Shirley Woods

May 29, 2026

5  out of  5
rating by Shirley Woods
"I had the most Amazing experience getting educated by Tracy about car insurance . She was so patient and pleasant with me. The Office was clean, neat and inviting. The Office Staff was also nice and accommodating."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Carmel Stevens’s Team. "
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Claudia Ramos

May 28, 2026

5  out of  5
rating by Claudia Ramos
"i recommend here because they do got you covered help you in best way possible……"
We responded:
"Thanks so much for the amazing review, Claudia! We really appreciate your support here in Los Angeles . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Rodolfo Ramos

May 28, 2026

5  out of  5
rating by Rodolfo Ramos
"Siempre me ayudan en tiempo rapido. Esta agencia de Carmel Stevens es exelente. Mi amigo me refirio. Gracias Mary Lopez y Claudia por su ayuda. Recomiendo 100% esta oficina."
We responded:
"Thank you for the amazing review, Rodolfo! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Maria Lusiana

May 27, 2026

5  out of  5
rating by Maria Lusiana
"Mi nombre es mari yo mi esposo boris tenemos 14 años en esta acegranza y no emos tenido nigun proble con niguno de nuestros carros gracias mari lopez por estar ai para ayudarnos con nuestros carros"
We responded:
"Thanks so much for the amazing review, Maria! We really appreciate your support here in Los Angeles . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Marco Lop

May 27, 2026

5  out of  5
rating by Marco Lop
"I have been insured with Carmel Steve’s State Farm Agency for 20 plus years, and the customer service this office provides is truly exceptional. They clearly answer all my questions about my auto insurance, and I appreciate how easy they made it to combine my auto and life insurance policies. The claim‑handling process is simple and easy to understand. The mobile app is fantastic, and using roadside assistance was quick and stress‑free for me. Every time I visit the office, they receive me with a smile and make me feel welcome. Thank you to the whole team for making insurance feel easy and supportive. Highly recommend."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Carmel Stevens’s Team. "
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Juan Rodriguez

May 26, 2026

5  out of  5
rating by Juan Rodriguez
"Estonia agradecido con la ayuda que me dan. Exelente servicing al cliente por Mary Lopez. Tengo mas de 10 años con state farm y estoy satisfecho."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Carmel Stevens’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Los Angeles ."
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Ednarg Noslen (busahaya)

May 19, 2026

5  out of  5
rating by Ednarg Noslen (busahaya)
"The very best insurance agent … personnel are very helpful and friendly and got me the right coverage I need; I recommend Carmel Stevens every opportunity I get to family and friends!"
We responded:
"Thank you so much for the 5-star rating, Ednarg! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Beatriz Rodriguez

September 30, 2025

5  out of  5
rating by Beatriz Rodriguez
"I had State Farm for years and it’s the best auto and home Insurance, recently I had an accident and even in nervous time, the agents took their time and care to help me out with everything needed at the moment!!! and soon; my case was fixed (paid)! I have no words to describe the care of each agent! They took my problem as their own!!! Thank you soooo much Carmel Steven and their staff!!!!"
We responded:
"Thanks Beatriz, for those kind words. We are here for you."
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Edwin Palma

August 10, 2025

5  out of  5
rating by Edwin Palma
"Soy nuevo cliente de ustedes fui recomendado x mi primo y estoy muy en cantado del servicio de ustedes y mil gracias por poderme ayudar Margarita"
We responded:
"¡Hola Edwin! ¡Gracias por compartir tu experiencia como nuevo cliente! Nos alegra saber que has quedado encantado con nuestro servicio. La satisfacción de nuestros clientes es nuestra principal prioridad, por lo que nos esforzamos por brindar la mejor atención posible. Agradecemos también a tu primo por recomendarnos, ¡es genial contar con clientes satisfechos que nos recomiendan a sus seres queridos! Si tienes alguna otra pregunta o necesitas más ayuda, no dudes en contactarnos. Estaremos encantados de seguir asistiéndote. ¡Mil gracias por confiar en nosotros! "
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morena tobar

April 4, 2025

5  out of  5
rating by morena tobar
"Muy amable el personal, sobre todo Marylu , les recomiendo mucho."
We responded:
"Thank you so much, Morena! We’re so happy to hear you had a great experience, and we truly appreciate your kind words about Marylu. We’ll be sure to pass along the compliment. Thank you for the insurance recommendation!"
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Enella Tillett

February 11, 2025

5  out of  5
rating by Enella Tillett
"I am writing you to know that Claudia and Mary are a great customer service they have a good friendly customer service and very helpful with getting you insured I am well satisfied with the kindness and feel appreciated of both Claudia and Mary services at state 🤗thanks"
We responded:
"Dear Enella Tillett, Thank you for taking the time to share your positive experience with Claudia and Mary. We are thrilled to hear that they provided you with friendly and helpful customer service while assisting you with your insurance needs. Your satisfaction is our priority, and it’s wonderful to know that their kindness made you feel appreciated. We will make sure to pass along your compliments to them. If you have any further questions or need assistance, please don’t hesitate to reach out. Best regards,"
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Ovidio Alexis Rivera

January 29, 2025

5  out of  5
rating by Ovidio Alexis Rivera
"Atención excelente por parte de Maggy"
We responded:
"¡Qué bueno escuchar eso! Es genial saber que recibiste una atención excelente de parte de Maggy. ¿Te gustaría compartir más detalles sobre tu experiencia?"
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Ora Dupas

December 13, 2024

5  out of  5
rating by Ora Dupas
"Expressing my experiences as a customer., with State Farm is excellent, service. I’ve been with Carmel Stevens , office for many years. The staff is great and they provide excellent professional customer service. Thank you! Ora Dupas"
We responded:
"Thank you for allowing us to service your insurance needs for many years. Please don't hesitate to contact us for any future needs. "
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Joshua Vargas

September 19, 2024

5  out of  5
rating by Joshua Vargas
"Spoke to Margarita and she was very helpful and nice with my father’s paperwork that was needed. Highly recommend"
We responded:
"Joshua, thank you for allowing us to serve you."
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Laura Pepitune

April 16, 2024

5  out of  5
rating by Laura Pepitune
"Being a customer of Carnel Stevens State Farm as of 2008 I am very happy and comfortable with their services. Hi to Yenny Alberto who has been assisting me with all and any question Always very pleasant and so knowledgeable Thank you"
We responded:
"Thanks Laura, for being a loyal customer. Yeni is a great resource for insurance. "
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Zinia Magana

March 19, 2024

5  out of  5
rating by Zinia Magana
"I have more than 20 years with this agency, and I have excelente customer service"
We responded:
"Zinia, thank you for allowing us to serve you for 20 years."
Profile photo of Taadhimeka Hollins

Taadhimeka Hollins

March 9, 2024

5  out of  5
rating by Taadhimeka Hollins
"I can’t say enough about the Carmel Steven’s office they have been nothing but a pleasure to work with over the past 20 years..All of the ladies at that office go above and beyond and have never steered me wrong, always polite and respectful.."
We responded:
"Thank you for sharing your positive experience with the Carmel Steven's office! It's great to hear that you've had such a pleasant and satisfying 20-year relationship with them. Their commitment to going above and beyond, as well as their politeness and respectfulness, truly speaks to their professionalism and dedication to excellent customer service. Your feedback is highly valuable and will undoubtedly help others in their decision-making process.."
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Marilyn Castillo

March 8, 2024

5  out of  5
rating by Marilyn Castillo
"Great customer service!!!!"
We responded:
"Dear Marilyn, Thanks for taking the time to recognize my agency."
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La Keisha Williams

March 7, 2024

5  out of  5
rating by La Keisha Williams
"I have been a StateFarm member for nearly 20 years with multiple coverage lines. The girls in the office are the best. Tracy and Jennie take good care of their customers with many years of expertise. When I was involved in an accident many years ago they made sure I was safe and anything concerning insurance was taken care of by my team. Many thanks to Carmen and his amazing team! Looking forward to many more years of business."
We responded:
"Dear La Keisha, Thank you for taking the time to share your positive experience with State Farm and specifically with Tracy, Jennie, Carmel, and their team. We're delighted to hear that you have been a satisfied member for almost two decades with multiple coverage lines. It's great to know that the girls in the office have provided exceptional service and taken good care of you as their customer, utilizing their expertise and ensuring your safety. We will make sure to pass along your kind words to Tracy, Jennie, and the entire team. We're thrilled to hear that they have made sure all insurance-related matters were taken care of, especially during the unfortunate accident you mentioned. It's wonderful to have a team that goes above and beyond to provide outstanding customer service. Thank you for your loyalty and for choosing State Farm as your insurance provider. We look forward to serving you for many more years to come. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Carmel"
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jose morales

February 26, 2024

5  out of  5
rating by jose morales
"I’ve been with this State Farm for over 20 years. Yesenia has been the one taking care of my account and has been very helpful ever since. She’s very patient to answer my questions and is able to explain all the details. Thank you."
We responded:
"Dear Jose, Thank you for taking the time to share your positive experience with State Farm and specifically, your dedicated agent Yesenia. We are thrilled to hear that she has been providing you with excellent service for over 20 years. It's great to know that Yesenia has been patient and attentive in addressing your questions and explaining all the details. We understand that insurance can be complex, and having someone who can break it down for you is invaluable. We will make sure to pass along your kind words to Yesenia and acknowledge her exceptional customer service. If there is anything else we can assist you with, please don't hesitate to reach out. Thank you again for your continued loyalty and trust in State Farm. Sincerely, Carmel"
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Elmer Sanabria

February 20, 2024

5  out of  5
rating by Elmer Sanabria
"Estoy muy agradecido muy contento con la asistencia q me brindan son muy especiales para tratar con las personas Jenny es una persona muy importante en su empresa"
We responded:
"¡Hola! Gracias por compartir tu experiencia con nosotros. Nos alegra saber que estás agradecido y contento con la asistencia que te brindamos. Nos esforzamos por ser especiales en nuestro trato con las personas y nos complace saber que Jenny es una persona importante en nuestra empresa. Transmitiremos tus amables palabras a Jenny y a todo nuestro equipo. Si necesitas algo más, no dudes en contactarnos. ¡Gracias por tu apoyo!"
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JOSE SANCHEZ

February 9, 2024

5  out of  5
rating by JOSE SANCHEZ
"Wonderful and very knowledgeable staff. Make sure to ask for Mary Lou Lopez if you need any help with your insurance policies!"
We responded:
"Thank you for sharing your positive experience! We're glad to hear that the staff at this insurance company is both wonderful and knowledgeable. Mary Lou Lopez seems to be highly recommended for assistance with insurance policies. We appreciate your recommendation and hope that others will benefit from her expertise as well."
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Keila Lopez

February 9, 2024

5  out of  5
rating by Keila Lopez
"Mary is great!! She's prompt in answering any question I may have and resolving any policy change issues."
We responded:
"Thank you for sharing your positive experience with Mary! We're delighted to hear that she has been prompt in addressing your questions and resolving any policy change issues. It's always reassuring to have a responsive and efficient professional like Mary to assist with insurance matters. We appreciate your feedback and hope you continue to have a great experience with her assistance."